Adorix warranty

Built to last. Backed in writing.

Every Adorix wallet is covered against manufacturing defects from the day it reaches you. No registration, no receipt hunting — your order number is enough.

Up to 5 yearsOn crazy horse leather
Repair firstReplace when repair will not do
No registrationYour order number is the warranty

At a glance

How long each line is covered

5 years

Aether Aurora — Crazy Horse Leather

Full grain crazy horse. Covers leather cracking, stitching and the pop-up mechanism.

3 years

Aether Core | Full Grain Leather

Covers leather cracking, stitching and the pop-up mechanism.

3 years

Adorix AURA Prime | MagSafe Smart Wallet

Wallet and metal card holder both, including the magnets.

1 year

Velora Series | Microfiber Leather

Velora Classic and Velora Essential. Covers stitching and the pop-up mechanism.

1 year

Trackers, NFC cards and rings

Electronics are covered against failure, not against damage.

Visual guide

What a warranty fault actually looks like

Covered

Leather cracking along the fold

Deep cracks at the main fold within the warranty period are a material defect, not wear.

Surface peeling or flaking

Leather delaminating on its own, with no cut, scrape or chemical behind it.

Stitching coming apart

Seams opening without a pull or a snag — thread or needlework at fault, not use.

Pop-up mechanism failure

The card lift sticking, jamming, or failing to return. Magnets losing their hold count too.

Not covered

Water stains or swelling

Marks, swelling or warping from rain or spills. Leather has to be kept dry.

Normal wear and patina

Colour deepening, light scuffs and softening are what good leather does with time.

Cuts, tears and impact

Damage from drops, keys, blades or force is accidental, not a fault in the making.

Repairs done elsewhere

A wallet opened or restitched outside Adorix can no longer be judged as ours.

Making a claim

Three steps, no forms

  1. 1
    Message us on WhatsApp

    Send your order number and clear photos of the fault, including one of the whole wallet.

  2. 2
    We answer within 24 hours

    We will tell you plainly whether it is covered, and why.

  3. 3
    Repair, or replace

    We repair where a repair will last. Where it will not, we replace.

Questions

Asked often

Do I need to register the warranty?

No. Your order number is the warranty. We can find it from your phone number too.

Does engraving void the warranty?

No. Engraving is done in-house and is covered like the rest of the wallet — but the engraving itself cannot be changed later.

What if I bought it as a gift?

The warranty follows the wallet, not the buyer. The order number is all we need.

How long do repairs take?

Usually 3 to 7 working days, plus courier time.

Who pays the courier?

For a covered claim, we do — both ways.

Something wrong with your wallet?

Send us a message with your order number. You will get a straight answer, not a form.

Message on WhatsApp Contact page